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Home » Shipping and returns

Shipping & Delivery
Prices, shipping costs and delivery information The prices stated on the product pages include the statutory value added tax and other price components. MUCHO GUSTO ships in Europe for FREE. The flat rate shipping fee includes the statutory value-added tax. As the VAT on the flat rate shipping fee is calculated depending on the goods purchased, it may be reduced if goods are purchased at lower VAT rates (e.g. when purchasing books). This means that the flat-rate shipping fee can only be finally calculated during the ordering process. However, it cannot be higher in the process, but only lower in your favor.

AreaDelivery
The Netherlands1 – 3 days
Germany & Belgium2 – 5 days
Other European countries3 – 7 days
Worldwide7 -21 days

RETURNS

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.

  • Step 1: Using the enclosed return form, indicate which item(s) you wish to return and the reason why.
  • Step 2: Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging. The items should be returned in the same condition as that in which they were received: unworn, unwas- hed, without any alterations and together with all the tags and accessories. Garments bought on www. muchogusto.nl cannot be returned to a store. A change of size and/or colour may be requested, but it is not possible to request a replacement with a different item.
  • Step 3: Free return by post. Attach the label for the return shipment to the package. Make sure the items you want to return are properly packaged. Handle over your package to DHL drop-off point in your area.
  • Step 4: Once we have received the package, we will confirm receipt. All approved returns will be refunded as soon as possible (currency, account and payment method as used for original purchase).

TO DO

RETURN FORM

We are not satisfied until you are. If you don’t feel 100% comfortable with your purchase, please send it back within 30 days. This is how you do it:

  • 1. Fill in the form below. Include this form with the package.
  • 2. Place all items in a package
  • 3. Attach the label for the return shipment to the package. Make sure the items you want to return are properly packaged. Handle over your package to DHL drop-off point in your area. For more info visit the support page or contact web@muchogusto.nl

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