SHIPMENT & DELIVERY
Your order will be shipped with UPS. Once your package has left our warehouse, you will receive an email with your tracking code so you can track the status of the shipment at any time.
We currently deliver your items to the following countries: Netherlands, Belgium, Germany, Austria, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Latvia.
Depending on the country, delivery times may vary. Deliveries to the Netherlands, Germany and Belgium usually take 1-3 business days after placing your order. Deliveries to other EU countries may take 3-4 business days.
MUCHO GUSTO ships FREE within Europe.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 14 days of receipt.
Step 1: Using the enclosed return form, indicate which item(s) you wish to return and the reason why.
Step 2: Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging. The items should be returned in the same condition as that in which they were received: unworn, unwashed, without any alterations and together with all the tags and accessories. Garments bought on www.muchogusto.nl cannot be returned to a store.
Step 3: Attach the label for the return shipment to the package. Make sure the items you want to return are properly packaged. Handle over your package to UPS drop-off point in your area.
Step 4: Once we have received the package, we will confirm receipt. All approved returns will be refunded as soon as possible (currency, account and payment method as used for original purchase).
Free exchange policy or a €7.95 return fee
At MUCHO GUSTO®, we understand that sometimes, your purchase may not meet your expectations, and you may wish to exchange it for something else. We’re here to make the process as seamless as possible, which is why we offer a free exchange policy for our valued customers.
Free Exchange Policy
Exchange your item for free: If you’re not entirely satisfied with your purchase and would like to exchange it for another item from our website www.muchogusto.nl, we offer a free exchange service at no extra cost. We want you to find the perfect product that suits your needs.
Simple Exchange Process: Our exchange process is straightforward. Contact our customer service team email@example.com to initiate the exchange or fill in the MUCHO GUSTO® service form on the backside.
Choose Your Replacement: Once you’ve initiated the exchange, you can browse our selection to find the product that
better fits your preferences. We’ll help you find the right item and arrange for a seamless exchange.
To maintain the quality of our free exchange policy and provide the best service to our customers, we do apply a return fee of €7.95 when you choose to return an item for a refund instead of an exchange. This fee is automatically deducted from your refund amount to cover processing and handling costs associated with returns. We want to emphasize that this fee is only applicable when you opt for a refund instead of an exchange. If you decide to exchange your item, there will be no additional charges. Our goal is to ensure that you have a pleasant shopping experience with us, whether you choose to exchange or return an item. If you have any questions or need assistance with our exchange and return process, please don’t hesitate to contact our dedicated customer support team.